About Us

Dawn Hampton is a woman of action. If you're having problems with your medical insurance or you're simply overwhelmed, frustrated or just don't have the time to deal with all the paperwork necessary to process your claim, you'll want her on your side. She knows from experience what you're going through.

Dawn's company, Ph.D. Organizational Services puts her personal experience to work to help people process their insurance claims. "I know what it's like being sick," says Dawn, "and dealing with all these bills becomes very difficult when you're emotionally involved in the illness."

While battling sinus cancer, Dawn learned first-hand that she couldn't count on her insurance company to pay costly claims, even if they were covered by her policy. She realized that no matter how sick, frustrated or angry she was, no one could help her sort out her bills.

In the midst of her medical struggle, she became her own advocate. She quickly learned how confusing and complicated the insurance industry is, how easy it is to get lost in the bureaucratic maze, and how quickly claims are denied simply because of misinformation and misunderstandings. But in spite of her illness, her persistent spirit carried her through and she succeeded in getting what was due to her.

It's not only individual patients who have difficulties with medical insurance companies: doctors’ offices are swamped by the sheer volume and complexity of the paperwork. So Dawn expanded her business to work with doctors’ offices on processing their medical insurance claims.

When the system breaks down and communication between the medical provider and insurance company is just not working, the patient usually suffers. Dawn’s company, Ph.D. Organizational Services can help. "When information gets scrambled," says Dawn, "no-one will tell you what the problem is. Companies think they can get away with things by denying your claims.” With Ph.D. Organizational Services on your side, this won't happen.

Dawn's extensive personal experience is supported by a Bachelor of Arts Degree in Speech Communication, an Associate Science Degree in Health Information Technology, and specialty certificates in Medical Coding and Reimbursement from Santa Barbara City College. She is a member of the Alliance of Claims Assistance Professionals, the American Medical Billing Association and the American Health Information Management Association.